Tri-Bro Electrical Limited is committed to protecting the privacy and security of personal information in compliance with Canada’s Privacy Act and the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our services or interact with us.

1. Scope & Application

This policy applies to all personal information collected, used, or disclosed by Tri-Bro Electrical Limited in Canada, including data collected via our website, phone inquiries, email communications, and in-person interactions.

We comply with PIPEDA’s Ten Fair Information Principles, ensuring transparency, security, and control over your personal data.

2. Information We Collect

We may collect the following types of personal information:

✅ Personal Identifiers: Name, phone number, email address, and service location when you request a quote or schedule services.
✅ Technical Data: IP address, browser type, and website usage analytics (if applicable).
✅ Communication Records: Emails, messages, or service-related correspondence for customer support and service fulfillment.

We only collect personal information with your consent, as required by PIPEDA and Canada’s Privacy Act.

3. How We Use Your Information

We use the collected personal information for the following lawful purposes:

• Providing Services – To process inquiries, schedule electrical work, and deliver services.

• Customer Support – To respond to questions, requests, and concerns.

• Legal Compliance – To comply with regulatory and legal requirements.

• Website Improvement – To analyze usage patterns (if applicable).

We do not use personal information for automated decision-making or profiling.

4. Consent & Your Rights

Under PIPEDA, individuals have the right to:

🔹 Access & Correct Personal Information – You can request a copy of your data and correct inaccuracies.
🔹 Withdraw Consent – You may withdraw your consent at any time, subject to legal and contractual obligations.
🔹 Request Deletion – You can ask us to delete your personal data, except where retention is legally required.
🔹 Opt-Out of Marketing – You can unsubscribe from marketing emails or promotional messages at any time.

To exercise these rights, contact us at [Your Contact Information].

5. How We Protect Your Information

We implement security measures to safeguard personal information against unauthorized access, theft, loss, misuse, or disclosure. These measures include:

✅ Data Encryption: Secure storage of sensitive information.
✅ Access Control: Restricting data access to authorized personnel only.
✅ Secure Transactions: Payment information is processed through trusted providers.
✅ Data Retention Policy: We retain personal data only as long as necessary for service fulfillment and legal compliance.

If a data breach occurs that poses a real risk of harm, we will notify affected individuals and report it to the Office of the Privacy Commissioner of Canada (OPC), as required by PIPEDA’s Breach Notification Regulations.

6. Disclosure of Information

We do not sell, rent, or trade personal information. We may share information only when necessary:

• With Service Providers: To process transactions (e.g., payment processors).

• Legal & Regulatory Compliance: When required by law, law enforcement, or government authorities.

If we transfer personal data outside Canada, we ensure compliance with PIPEDA’s cross-border data protection requirements.

7. Retention of Personal Information

We only retain personal information for as long as necessary to:

🔹 Fulfill service obligations
🔹 Comply with legal and regulatory requirements
🔹 Resolve disputes and enforce agreements

Once data is no longer needed, it is securely deleted or anonymized.

8. Third-Party Services & Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage users to review their respective privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. If there are material changes, we will notify you via email or website notice.

10. Contact Information

If you have questions about this Privacy Policy, data practices, or wish to exercise your rights under PIPEDA, please contact us:

📧 Email: info@tribroelectrical.ca
📞 Phone: [97050441-1223
📍 Address: 67 Batteaux Road, Collingwood, ON

For privacy concerns, you may also contact the Office of the Privacy Commissioner of Canada (OPC):

🌐 www.priv.gc.ca
📞 Toll-Free: 1-800-282-1376